Each of our product detail pages has in depth information about the specific ingredients included in them.

The Science Of blends and packs all products in New Zealand

Unless specifically identified on the individual product, all of our products are dairy-free.

The Science Of formulations contain no synthetic sweeteners, flavours, or preservatives. Any sweetness, flavour, or colour present is derived exclusively from naturally occurring compounds.

If your order hasn’t been processed yet, we may be able to update or cancel it. Please email us as soon as possible at support@thescienceof.co.nz. If your order has already been fulfilled, it can’t be changed.

Yes, if your order hasn’t been dispatched. Please contact us right away at support@thescienceof.co.nz with your updated address. Once the courier has your parcel, we can’t guarantee address changes.

Yes, if your order total is over $89 NZD (for New Zealand deliveries) or $89 AUD (for Australian deliveries).

New Zealand: 1–3 business days (rural addresses may take longer).

Australia: Standard shipping 3–5 business days, express shipping 2–3 business days.

Not at this stage. We currently ship only within New Zealand and Australia.

We ship with NZ Post and DHL for both New Zealand and Australia.

Once your order is dispatched, you’ll receive tracking details by email or SMS. If you can’t see your email, please check your spam or junk folder.

Please email us at support@thescienceof.co.nz with your order number and a photo if possible. We’ll fix it quickly.

Purchases made through third-party retailers must be returned directly to that store under their returns policy. Only products purchased via thescienceof.co.nz or thescienceof.shop are eligible under our returns policy.

Refunds are available for New Zealand customers only and apply if your product is faulty, damaged, or the wrong item was sent. Requests must be made within 30 days of purchase. We don’t offer refunds for change of mind.

Rewards Programme is our loyalty programme, created to deepen your experience with The Science Of. As a member, you’ll enjoy first access to new product launches, special offers, and exclusive perks — including birthday rewards, gift-with-purchase opportunities, vouchers, and free products throughout the year. Joining is simple: create an account to start earning rewards. To learn more, visit our Loyalty Programme page.

You’ll earn points on every online purchase made through thescienceof.co.nz or thescienceof.shop — 1 point for every $1 spent on qualifying orders. As your points accumulate, you’ll move through our loyalty tiers and unlock exclusive rewards, benefits, and member-only experiences.