Shipping and Returns

Shipping and Returns

Overview

Last updated: 20.09.2025

At The Science Of, we aim to get your order to you quickly, safely, and with complete transparency. Below you’ll find everything you need to know about shipping, tracking, returns, and pricing.

New Zealand Shipping

Courier: NZ Post or DHL

Free Shipping: Orders over $89 NZD ship free (standard delivery).

Orders under $89 NZD:

  • $5 NZD for non-rural delivery
  • $15 NZD for rural delivery

Estimated delivery: 1–3 business days

Australia Shipping

Courier: NZ Post or DHL

Free Shipping: Orders over $89 AUD ship free with standard shipping.

Orders under $89 AUD:

  • $10 AUD for standard shipping (3–5 business days)
  • $25 AUD for express shipping (2–3 business days)
Tracking

As soon as your order is on its way, you’ll receive tracking details by email or SMS. If you can’t see your email, check your spam or junk folder — sometimes our messages end up there.

Refunds & Returns

We stand behind the quality of our products and will put things right if something goes wrong.

  • Eligibility: Refunds, exchanges, or replacements are available only to customers in New Zealand who purchase directly from thescienceof.co.nz.
  • Timeframe: Requests must be made within 30 days of purchase.
  • What’s covered: Damaged, faulty, or incorrect items.
  • What’s not covered: Change of mind or personal preference regarding efficacy.
  • How to start a return: Please contact us at support@thescienceof.co.nz with your order details.

If you purchased from a third-party retailer, please contact them directly for their returns process.

Pricing

Currencies:

GST: All prices shown include GST.
Customs & duties: For Australian orders, any local customs taxes or duties are the responsibility of the purchaser. Please check with your local customs office for likely charges before placing your order.